Asked Questions (FAQ)

Introduction: Quick Answers to Your Most Common Questions

At MARKWTDesigns LLC, we believe that an informed customer is a happy customer. We also know that your time is valuable. That is why we have compiled this comprehensive Frequently Asked Questions (FAQ) section to provide you with instant answers to the questions we hear most often from our community of beauty professionals and enthusiasts. Whether you are a first-time visitor trying to understand our products, a returning customer looking for order status information, or a wholesale buyer curious about bulk pricing, you will likely find the answer you need right here.

This FAQ is organized into logical categories: Ordering and Account, Product Information, Payment and Billing, Shipping and Delivery, Returns and Refunds, Wholesale and Bulk Orders, Technical Issues, Security and Privacy, International Customers, and Miscellaneous. Each question is answered clearly and honestly. If you cannot find the answer you are looking for, please do not hesitate to contact our customer service team directly at lottiedelsie1vc@hotmail.com or by phone at +8416812530380. We are always happy to help.

Category 1: Ordering and Account

1.1 Do I need to create an account to place an order?

No, you are not required to create an account. We offer guest checkout for your convenience. Simply add items to your cart, proceed to checkout, and enter your shipping and payment information as a guest. However, we strongly recommend creating a free account because it provides several benefits: you can save multiple shipping addresses, view your complete order history, track orders more easily, save payment methods for faster future checkouts, and receive exclusive member-only promotions. Creating an account takes less than two minutes and requires only your name, email address, and a password.

1.2 How do I create an account?

Click the “Account” or “Login” icon at the top right corner of our website (markwt.shop), then select “Create Account.” Enter your first name, last name, email address, and a password (at least 8 characters, including one uppercase letter, one number, and one special character for security). You will receive a confirmation email. Click the link in that email to verify your address, and your account will be active. If you do not receive the verification email within 10 minutes, check your spam folder or contact us.

1.3 I forgot my password. How do I reset it?

On the login page, click the “Forgot Password?” link. Enter the email address associated with your account, and we will send you a password reset link within a few minutes. Click the link in the email, then enter and confirm your new password. For security reasons, we cannot reset your password over the phone or via email. If you are still unable to log in after resetting, clear your browser cache or try a different browser. If problems persist, contact us.

1.4 How can I change my account information (email, shipping address, etc.)?

Log into your account, go to “Account Settings” or “Profile,” and edit the fields you wish to change. For email address changes, we may require you to verify the new email address by clicking a confirmation link sent to that address. For security reasons, you cannot change your name entirely; if you need to change your name due to marriage or legal reasons, please contact customer service with documentation.

1.5 How do I track my order?

After your order has been shipped, we will send you a shipping confirmation email containing a tracking number and a link to the carrier’s tracking page. You can also log into your account (if you created one) and view the tracking information under “Order History.” Click the tracking number to see real-time updates. Please allow up to 24 hours after receiving the shipping confirmation for the tracking information to become active on the carrier’s website. If your tracking number shows no information after 48 hours, contact us.

1.6 Can I add items to an existing order after I have already placed it?

Unfortunately, no. Once an order is placed, our warehouse system immediately begins processing it to ensure fast shipping. We cannot add items to an existing order. However, you can place a second order for the additional items. If you contact us within 30 minutes of placing the first order, we may be able to cancel the first order so you can combine them, but this is not guaranteed. Please call +8416812530380 for cancellation requests, and then place a new combined order.

1.7 Can I change my shipping address after placing an order?

If your order has not yet been processed (typically within 30 minutes of placement), we may be able to change the shipping address. Please call us immediately at +8416812530380. Once the order has been picked or packed, we cannot change the address. If the order has already shipped, we cannot redirect it; you will need to contact the carrier to request a delivery change (additional fees may apply) or arrange to pick it up from the original address. We are not responsible for orders shipped to an incorrect address due to customer error.

1.8 How do I cancel an order?

Call us as soon as possible at +8416812530380. If we receive your cancellation request before the order is processed, we will cancel it and issue a full refund to your original payment method. If the order has already been processed (picked, packed, or shipped), we cannot cancel it. In that case, you may return the items for a refund (excluding original shipping costs) following our Refund and Return Policy. Please note that we cannot guarantee cancellation even if you call, because our warehouse processes orders very quickly.

1.9 Why was my order cancelled by MARKWTDesigns?

We rarely cancel orders, but when we do, it is typically for one of the following reasons: the product you ordered is out of stock despite being listed as available (inventory error), we suspect fraudulent activity (e.g., mismatched billing and shipping addresses, high-risk IP address), your payment method failed after multiple attempts, or we identified a pricing error. If we cancel your order, we will notify you by email with an explanation and issue a full refund. Please allow 5-10 business days for the refund to appear on your statement.

1.10 Do you offer gift cards or gift certificates?

Yes, we offer digital gift cards that can be purchased on our website. Gift cards are available in denominations from $10to$500. After purchase, the gift card code is sent via email to the recipient (or to you, if you are buying for yourself). The recipient can enter the code at checkout to apply the balance. Gift cards never expire and can be used for partial payments. They are non-refundable and cannot be exchanged for cash. To purchase a gift card, navigate to the “Gift Cards” section in the main menu.

Category 2: Product Information

2.1 Are your eyelashes cruelty-free and vegan?

Most of our eyelashes are cruelty-free (not tested on animals) and vegan (made from synthetic fibers or ethically sourced human-friendly materials). Our mink lashes, however, are made from real mink hair that is collected humanely during grooming seasons without harming the animals. We clearly label each lash product on its product page as either “Vegan,” “Cruelty-Free,” “Real Mink,” or “Synthetic.” If you have specific ethical concerns, please read the product description carefully or contact us before purchasing.

2.2 How long do your lash adhesives last after opening?

Our lash adhesives, once opened, typically have a shelf life of 2 to 3 months if stored properly in a cool, dry place away from direct sunlight and humidity. After that, the adhesive may thicken, become less effective, or cause poor retention. Do not use adhesive that has changed color, consistency, or smell. Always write the opening date on the bottle. Unopened adhesive stored in a refrigerator (not freezer) can last up to 12 months. We recommend purchasing smaller bottles if you are a low-volume user.

2.3 Are your nail products HEMA-free or 5-free/9-free/10-free?

We offer a range of nail products with different formulations. Our “HEMA-free” gel polishes are specifically labeled as such because HEMA (hydroxyethyl methacrylate) is a common allergen. Our standard gel polishes are at least 5-free (free of formaldehyde, toluene, DBP, camphor, and formaldehyde resin). Many of our newer lines are 9-free or 10-free, eliminating additional irritants like TPHP, xylene, ethyl tosylamide, and others. Each product page lists its “free-from” status. If you have known allergies, please check the ingredient list or contact us for a material safety data sheet (MSDS).

2.4 Do you sell professional-sized or salon-sized products?

Yes, many of our products are available in both retail sizes (e.g., 0.5 oz polish, 5g lash glue) and professional sizes (e.g., 2 oz polish, 30g glue, bulk lash trays of 100 pairs). Look for options like “Pro Size,” “Salon Size,” or “Bulk” on the product page. Wholesale customers can also purchase case quantities. If you do not see a professional size listed for a specific product, please email us to inquire about availability.

2.5 Can I use your products if I have sensitive skin or allergies?

While we formulate many of our products to be hypoallergenic, no product is 100% guaranteed to not cause a reaction in every individual. We strongly recommend performing a patch test before using any new product, especially lash adhesives, nail monomers, and body lotions. To patch test, apply a small amount of the product to a discreet area (e.g., behind your ear or inside your elbow) and wait 24 to 48 hours. If you experience redness, itching, swelling, or burning, do not use the product. If you have known allergies to specific ingredients, review the ingredient list on the product page. We are not liable for allergic reactions, but we will gladly issue a refund for unused products returned within 30 days.

2.6 How should I store my products to maximize their lifespan?

• Eyelashes: Store in their original tray inside a cool, dry drawer away from heat, dust, and pets. Do not leave lashes in a hot car or bathroom with high humidity.

• Lash adhesives: Store upright in a cool, dry place (60-75°F / 15-24°C). Avoid refrigerating opened adhesive as condensation can damage it. Some professionals refrigerate unopened adhesive; if you do, let it come to room temperature before opening.

• Nail polishes and gels: Keep away from direct sunlight and heat. Tightly close caps after use. Store at room temperature. If gel polish becomes thick, do not add thinner unless it is specifically made for gel; instead, replace it.

• Acrylic powders and monomers: Keep powders dry and sealed. Store monomers in a cool, dark place away from flames or sparks (flammable).

• Body products: Store in a cool, dry place. Use clean hands or a spatula to avoid introducing bacteria. Note the “period after opening” symbol on the packaging (e.g., 6M, 12M).

2.7 Do you offer samples or trial sizes?

For many of our products, especially lash adhesives, nail polishes, and body creams, we offer sample or trial sizes. Look for “Sample” or “Trial Size” in the product title or filter by “Samples” in the navigation menu. Samples are typically priced between $2and$10 and are a great way to test a product before committing to a full size. For wholesale customers, we can provide free samples with a minimum order; contact us to arrange.

2.8 Are your products FDA approved or regulated?

The U.S. Food and Drug Administration (FDA) does not “approve” cosmetics (including nail polishes, lashes, and body lotions) before they go to market, except for color additives. However, we ensure that all our products comply with FDA regulations for cosmetics, including proper labeling, ingredient disclosure, and safety. Our products are manufactured in facilities that follow Good Manufacturing Practices (GMP). For medical devices (e.g., UV lamps), those are FDA regulated as Class I devices, and our lamps are compliant. If you need specific documentation for regulatory purposes, please contact us.

Category 3: Payment and Billing

3.1 What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover, JCB, UnionPay), plus digital wallets Apple Pay and Google Pay. We do not accept PayPal, checks, money orders, cash, or wire transfers for retail orders (wholesale may arrange bank transfers). All payments are processed securely through Stripe. For more details, see our Payment Methods page.

3.2 Is it safe to enter my credit card information on your website?

Absolutely. Our website uses TLS encryption (the same technology banks use), and we do not store your full card number. Payment information is sent directly to Stripe, a PCI DSS Level 1 certified processor. Stripe tokenizes your data, so even in the unlikely event of a breach on our servers, your card details are not accessible. Look for the padlock icon in your browser’s address bar when checking out. We also offer Apple Pay and Google Pay, which add an extra layer of biometric authentication.

3.3 Why was my card declined?

Common reasons include: insufficient funds, incorrect CVV code, expiration date mismatch, billing address not matching your bank’s records, daily spending limit exceeded, or your bank flagged the transaction as potentially fraudulent. First, double-check that all information you entered is correct. If it is correct, contact your bank to authorize the charge or lift any temporary blocks. If the problem persists, try a different card or use Apple Pay/Google Pay. You can also contact us, and we can check our Stripe logs for more details (we will not see your full card number, only the decline reason).

3.4 When will I be charged for my order?

We authorize your card at the time you place the order. This authorization temporarily reduces your available credit but does not actually transfer funds. The actual charge (capture) occurs when your order is processed by our warehouse, typically within a few hours. For pre-orders or backordered items, we may authorize immediately but only capture when the item ships. You will see a “pending” charge on your statement that becomes a completed charge after shipment. If we cancel your order before shipment, the pending authorization will drop off according to your bank’s policy (usually 3-7 business days).

3.5 Do you charge sales tax?

We collect sales tax only for orders shipped within the state of New Mexico, because our headquarters and warehouse are located there. The tax rate is based on the combined state, county, and city tax rate of your shipping address in New Mexico. For orders shipped to other U.S. states, we do not currently collect sales tax, but you may be required by your state law to report the purchase and pay use tax directly. International customers are responsible for any VAT, GST, duties, or import taxes imposed by their country.

3.6 How do I use a coupon code or discount code?

During checkout, you will see a field labeled “Discount code” or “Gift card.” Enter your code exactly as it appears (case-sensitive, no extra spaces) and click “Apply.” The discount will be reflected in your order total immediately. If the code does not work, check the expiration date, minimum purchase requirements, product exclusions, or whether you have already used it. Some codes are single-use or account-specific. If you believe the code should work but does not, contact us before completing your order; we cannot apply discounts retroactively after an order is placed.

3.7 Can I use multiple discount codes on one order?

Generally, no. Our system allows only one discount code per order. However, we sometimes run promotions that automatically combine with a code (e.g., free shipping plus a percentage discount). Read the promotion terms carefully. Store credit (gift card) codes can be combined with one discount code; just apply the discount code first, then the gift card code. If you have multiple discount codes, you will need to choose the best one or place separate orders.

3.8 How do I request an invoice for my purchase (for business reimbursement)?

After placing your order, you will receive an order confirmation email that includes a summary of items, prices, taxes, and shipping. This email serves as a receipt. If you need a more formal invoice with your business name, tax ID, or additional details, please log into your account and go to “Order History.” Look for the “Download Invoice” button. If that button is not available, email us with your order number and the specific information you need, and we will generate a custom invoice for you.

3.9 What is your refund policy for credit card payments?

Refunds are processed back to the original credit card used for the purchase. Once we initiate a refund, it typically takes 5-10 business days for the credit to appear on your statement, depending on your bank. If you paid with Apple Pay or Google Pay, the refund goes to the underlying card. We cannot refund to a different credit card or send cash. If your original card has expired or been closed, the refund may still be accepted by your bank; contact your bank to retrieve the funds. For more details, see our Refund and Return Policy.

3.10 Do you offer financing or buy now, pay later options like Afterpay or Klarna?

Not at this time. We accept only full payment at checkout via credit/debit cards, Apple Pay, or Google Pay. We are actively evaluating buy-now-pay-later services and hope to offer them in the future. In the meantime, some customers use their credit card’s own “pay over time” features or third-party virtual cards. You may also use a gift card purchased in advance to spread out your spending.

Category 4: Shipping and Delivery

4.1 How much does shipping cost?

Shipping costs are calculated at checkout based on the total weight of your order, the shipping method selected, and the destination address. We offer the following typical rates (subject to change):

• Standard Shipping (3-7 business days within continental US): $5.99flatrateforordersunder$50; free for orders $50 and over.

• Expedited Shipping (2-3 business days): Calculated rate, typically $9.99-$19.99.

• Priority Shipping (1-2 business days): Calculated rate, typically $19.99-$39.99.

• International Shipping: Starting at $14.99, varies by country and weight.

For Alaska, Hawaii, and US territories, additional fees may apply. Free shipping promotions apply only to the contiguous 48 states unless otherwise stated. For wholesale orders, shipping is calculated separately.

4.2 How long will it take to receive my order?

Processing time (from order placement to shipment) is typically 1-3 business days. Then shipping time depends on the method you choose:

• Standard: 3-7 business days after shipment

• Expedited: 2-3 business days

• Priority: 1-2 business days

• International: 7-21 business days, depending on customs

Total delivery time = processing time + shipping time. For example, if you order on Monday with standard shipping, you might receive your order by the following Monday or Tuesday. During peak seasons (November-December), processing times may extend to 5-7 business days. We provide estimated delivery dates at checkout, but these are not guarantees unless you select a guaranteed service (e.g., Priority Mail Express). We do not offer refunds for shipping delays caused by carriers, weather, or customs.

4.3 Do you ship to P.O. boxes or APO/FPO addresses?

Yes, we ship to P.O. boxes within the United States via USPS. For APO/FPO (military) addresses, we also use USPS. However, please note that delivery to APO/FPO addresses can take significantly longer (up to 4-6 weeks) because packages must go through military mail forwarding systems. Additionally, we cannot offer expedited shipping to APO/FPO addresses. When entering your address, use the correct format: Full name, Unit number, APO/FPO, AE/AP/AA (depending on region), ZIP code.

4.4 Do you ship internationally? Which countries?

Yes, we ship to many countries worldwide, including but not limited to: Canada, United Kingdom, Australia, New Zealand, Germany, France, Spain, Italy, Netherlands, Sweden, Norway, Denmark, Switzerland, Austria, Belgium, Ireland, Japan, South Korea, Singapore, Malaysia, Philippines, Brazil (subject to restrictions), Mexico, and more. We do not ship to countries under US sanctions (e.g., Cuba, Iran, North Korea, Syria, Crimea). If your country is not listed at checkout, please contact us; we may be able to add it or arrange a manual order.

4.5 Will I have to pay customs fees or import duties on international orders?

Yes, international customers are responsible for any customs duties, import taxes, VAT, GST, handling fees, or brokerage fees imposed by their country’s customs authority. These fees are not included in our prices or shipping charges. We recommend contacting your local customs office for an estimate before ordering. We are required to declare the full value of the merchandise on the customs form; we cannot mark items as “gift” or declare a lower value, as that is illegal. If you refuse to pay customs fees and the package is abandoned or returned to us, we will refund the product cost minus a restocking fee and minus our original shipping costs.

4.6 How do I track my international order?

Once your order ships, you will receive a tracking number. Depending on the destination, the tracking may be provided by USPS, FedEx, DHL, or a local partner carrier. Tracking updates may be limited once the package leaves the United States. You can use universal tracking sites like 17track.net or parcelsapp.com for more detailed information. If your tracking has not updated for more than 10 business days, please contact us, and we will open an inquiry with the carrier.

4.7 My tracking shows “Delivered” but I did not receive my package. What do I do?

First, check with family members, neighbors, or building management. Sometimes carriers leave packages at back doors, leasing offices, or with receptionists. Wait 48 hours; occasionally carriers mark packages as delivered prematurely. If you still cannot locate it, contact the carrier directly with your tracking number to file a missing package claim. For USPS, call 1-800-ASK-USPS. For FedEx, 1-800-463-3339. For DHL, 1-800-225-5345. After you have filed a claim with the carrier, please email us a copy of the claim. We will assist by providing proof of shipment and, depending on the situation, may offer a one-time courtesy refund or replacement. However, we are not liable for lost or stolen packages after delivery confirmation. We strongly recommend purchasing shipping insurance at checkout for high-value orders.

4.8 Can I change my shipping method after placing an order?

Once an order is placed, the shipping method is locked. If you realize you need faster shipping, you would need to cancel the order (if still possible) and place a new order with the expedited method. Because our cancellation window is very short, please call us immediately. If the order has already been processed, we cannot change the shipping method.

Category 5: Returns and Refunds

5.1 What is your return policy for change of mind?

If you are not satisfied with your purchase for any reason (and the product is not excluded as non-returnable), you may return it within 30 days of delivery. The product must be unused, unopened, and in its original packaging. You are responsible for return shipping costs, and original shipping fees are non-refundable. After we receive and inspect the return, we will refund the product price (minus any restocking fee for large orders) to your original payment method. For full details, please read our Refund and Return Policy.

5.2 What if I receive a damaged, defective, or incorrect item?

We are truly sorry if this happens. Please contact us within 7 days of delivery with your order number and photos of the issue. We will provide a pre-paid return label (if we need the item back) or simply send you a replacement or refund at no cost to you. We typically do not require you to return low-value damaged items. For incorrect items, we will send the correct item immediately and may let you keep the wrong item. Your satisfaction is our priority. Do not discard any damaged items until we instruct you.

5.3 Which items are non-returnable?

For hygiene and safety, the following cannot be returned if opened or used: eyelashes (once removed from tray), lash adhesives, opened nail polishes or gel polishes, opened acrylic powders or monomers, used nail files or implements, opened body lotions/creams/scrubs, and any product with a broken seal. Additionally, final sale items, clearance items discounted 50% or more, and gift cards are non-returnable. If you are unsure, check the product page for a “Non-returnable” notice or contact us.

5.4 How do I start a return?

Email us at lottiedelsie1vc@hotmail.com with your order number and the item(s) you wish to return. We will send you a Return Merchandise Authorization (RMA) number and return address within 24 hours. Do not send any returns without an RMA number, as they may be rejected. Pack the items securely, write the RMA number on the outside of the box, and ship to the address provided. Keep your shipping receipt until your refund is processed.

5.5 How long does it take to get my refund?

Once we receive your return, we will inspect it within 3-5 business days. If approved, we will process the refund through Stripe. The refund will appear on your original payment method within 5-10 business days (some banks take up to 14 days). We will email you when the refund is initiated. If you have not seen the credit after 14 days, please contact your bank first, then contact us.

Category 6: Wholesale and Bulk Orders

6.1 Do you offer wholesale pricing for salons and spas?

Yes, we offer wholesale discounts to licensed beauty professionals, salons, spas, beauty schools, and retailers. Wholesale pricing is typically 20-40% off retail prices, depending on volume. To apply for a wholesale account, please email us with “Wholesale Application” in the subject line, and include your business name, tax ID or resale certificate, business address, and an estimate of your monthly order volume. We will respond within 2 business days with a wholesale price list and login credentials if approved.

6.2 What is the minimum order quantity for wholesale?

Wholesale minimums vary by product category. Generally, we require a minimum first order of $250(wholesaleprice)andreordersof$100. Some single items (like lash trays) have a minimum of 6 pieces per style. You will see specific minimums on the wholesale price list. If you need smaller quantities, you can always purchase at retail prices on our main site.

6.3 Can I get custom packaging or private label products?

Yes, for qualified partners with large volume commitments (typically 500+ units per SKU), we offer private label services. We can package our products with your brand name, logo, and custom labels. Minimum orders and lead times vary. Please email us with “Private Label Inquiry” in the subject line, and our product development team will contact you.

Category 7: Technical Issues and Website Help

7.1 The website is loading slowly or not at all. What should I do?

First, check your internet connection. Then try refreshing the page or clearing your browser cache and cookies. If the problem persists, try a different browser (Chrome, Firefox, Safari, Edge) or a different device. Our website is hosted on a reliable cloud platform, but occasionally there may be high traffic or maintenance. You can email us to report the issue, and our technical team will investigate.

7.2 I added items to my cart, but the cart shows empty when I go to checkout.

This is usually a browser cookie issue. Ensure that your browser accepts cookies from our website. If you are in incognito or private browsing mode, cookies may be blocked. Try disabling any ad-blockers or privacy extensions temporarily. If the problem continues, clear your cookies and cache, restart your browser, and try again. You can also attempt to check out from a different device or browser.

7.3 Why can’t I log into my account?

Possible reasons: incorrect email or password, account not yet verified (check your email for verification link), or your account was deactivated for violating our Terms. Use the “Forgot Password” link to reset your password. If you can reset but still cannot log in, check that your email address is spelled correctly. If all else fails, contact us, and we will manually verify your account.

7.4 The discount code field is not accepting my code.

Make sure you have typed the code exactly as provided (case-sensitive). Check that the code has not expired, that your cart meets any minimum purchase requirement, and that the code applies to the items in your cart (some codes are category-specific). If you are trying to combine multiple codes, remember that we only accept one discount code per order. If you are certain the code should work, take a screenshot of the error and email it to us. We may be able to adjust your order manually before you pay.

Category 8: Security and Privacy

8.1 How do you protect my personal information?

We take privacy seriously. Our Privacy Policy (separate page) explains in detail how we collect, use, and protect your data. In summary: we use TLS encryption, do not store full credit card numbers, limit employee access to customer data, and never sell your personal information to third parties. You can request access to your data or deletion of your data at any time by emailing us with “Privacy Request” in the subject line.

8.2 Do you share my email address with other companies?

No. We never sell, rent, or trade your email address to any third party for marketing purposes. We may share your email address with service providers (e.g., shipping carriers, payment processors) only as necessary to fulfill your order. You may receive promotional emails from us, but you can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of any email.

8.3 What should I do if I receive a suspicious email claiming to be from MARKWTDesigns?

Scammers sometimes send phishing emails pretending to be legitimate companies. If you receive an email that asks for your password, credit card information, or personal details, do not click any links. Forward the email to us at lottiedelsie1vc@hotmail.com, then delete it. We will never ask for your password or full credit card number via email or phone. Always check that the sender’s email address is from @ttk4life.com domain (not a misspelling like @ttk4life.net or @gmail.com).

Category 9: International Customers

9.1 Do you ship to my country? How can I find out?

During checkout, if you select a country from the dropdown menu, we ship there. If your country is not listed, it means we are unable to ship due to carrier restrictions, customs issues, or sanctions. You can email us to ask if we can make an exception. For some countries, we can arrange a manual order with a different carrier, but shipping costs may be significantly higher.

9.2 How are international shipping costs calculated?

Shipping costs are calculated in real-time by our carrier integration based on weight, dimensions, and destination. You will see the exact cost at checkout before you pay. We do not add handling fees. Please note that remote or rural addresses may incur surcharges from the carrier.

9.3 Why is my international order delayed in customs?

Customs processing times vary widely by country, from a few days to several weeks. Delays can be caused by incomplete customs declarations, random inspections, or backlog at the customs facility. Unfortunately, we have no control over customs. We recommend that you provide a phone number on your shipping address so that customs can contact you if they need additional information. If your package is held for more than 21 days, please contact us, and we will try to inquire with the carrier.

9.4 Will you mark my package as a gift to help me avoid duties?

No. That would be illegal and violates customs regulations in both the US and your country. We are required by law to declare the true value of the merchandise and to accurately describe the contents. Misrepresenting a package as a gift when it is a commercial transaction could result in fines, seizure of the package, and even legal action. We will not engage in any deceptive practices.

Category 10: Miscellaneous

10.1 Do you have a physical store I can visit?

We do not have a retail storefront open to the public. Our Albuquerque address is a warehouse and office only. However, local customers may arrange for will-call pickup by appointment. Please email us at least 48 hours in advance with your order number and requested pickup time. We will confirm and provide instructions. Walk-ins are not allowed.

10.2 Do you offer training or classes on lash application or nail art?

We do not currently offer in-person training. However, we have a growing library of video tutorials on our website and YouTube channel. We also partner with independent educators who use our products. If you are a certified instructor and wish to collaborate, please email us.

10.3 How can I become an affiliate or influencer for MARKWTDesigns?

We welcome beauty influencers, bloggers, and content creators to join our affiliate program. Affiliates earn a commission (typically 10-15%) on sales generated through their unique referral links. To apply, send an email to lottiedelsie1vc@hotmail.com with “Affiliate Application” in the subject line, and include links to your social media profiles, average engagement rates, and audience demographics. We will review and respond within 5 business days.

10.4 Can I submit a product review?

Absolutely. We encourage all customers to leave reviews on our product pages. To leave a review, log into your account, go to “Order History,” find the product, and click “Write a Review.” You will be asked to rate the product (1-5 stars) and optionally submit written feedback and photos. We moderate reviews to remove spam, offensive language, or reviews that are clearly fake. Honest negative reviews are welcome; they help us improve.

10.5 How do I contact a human if the FAQ did not answer my question?

We are real people, and we want to talk to you! For fastest service, email us at lottiedelsie1vc@hotmail.com. You will receive a response within 24 hours (often much sooner). For urgent matters, call us at +8416812530380 during our business hours (Monday-Friday 9 AM-6 PM Mountain Time, Saturday 10 AM-4 PM). Please be patient during peak times. You can also use the contact form on our website. We look forward to assisting you.

Conclusion: We Are Here to Help

This FAQ covers the vast majority of questions we receive. If you have read this entire document and still have a question, please do not hesitate to reach out. Our customer service team is trained, knowledgeable, and empowered to help. We appreciate your business and your trust in MARKWTDesigns LLC. Thank you for choosing us for your eyelash, nail, spa, and body product needs. Shop confidently at markwt.shop, and remember: we are always just an email or phone call away.